Privacy policy

In keeping with our Value of Respect, DIG IT CIVIL recognises the importance of the privacy of individuals who have dealings with DIG IT, such as customers, suppliers and employees. DIG IT is bound by the Australian Privacy Principles, to the extent required by the Privacy Act 1988. This policy outlines how DIG IT CIVIL use and manage personal information

1.1 Personal information Dig It collects

Dig It collects personal information where reasonably necessary for its functions and activities. Personal information that Dig It may hold includes the following:

• name, address and contact details;
• date of birth;
• employment and income details;
• bank account details;
• details of the products and services provided to an individual by Dig It;
• details of an individual’s dealings with Dig It, including records of telephone, email and online interactions

1.2 How Dig It collects personal information

Dig It collects personal information directly from an individual where reasonable and practical. Dig It may also collect such information from other sources, including:

• other entities who provide services to Dig It related to the products and services provided to an individual by Dig It;
• publicly available sources of information;
• an individual’s representatives (e.g. spouse, professional adviser);
• subsidiaries of Dig It.

1.3 How Dig It uses personal information and to whom it is disclosed

Dig It collects, uses and discloses personal information generally to provide an individual with products and services requested, and to respond to queries. Dig It may also use personal information to make an individual aware of Dig It’s other products and services or offerings provided by Dig It in conjunction with its business partners or associates. Dig It may not be able to do these things without the individual’s personal information. Dig It may also collect, use and disclose personal information in connection with potential or actual unlawful activity, misconduct or transfers of Dig It business or assets.
Dig It understands the importance of keeping personal information private and only discloses such information to third parties in limited circumstances. Third parties with whom Dig It usually exchanges information include:

• an individual’s representatives;
• Dig It’s professional advisers including legal, accounting, auditing and business consulting advisers;
• government and regulatory authorities;

Dig It also exchanges personal information with contractors who manage services provided to an individual on Dig It’s behalf, or who provide services to Dig It, including:

• mailing services;
• billing and debt recovery functions;
• customer injury services;
• marketing functions;
• website, data management and technology services.

Parties to which Dig It discloses personal information may be located in Australia and other countries. As outlined below, web traffic information is disclosed to Google Analytics when you visit our websites and Google stores information across multiple countries.

1.4 Website usage information and cookies

When you use our website, Dig It collects certain standard information that is sent by your browser to our website. This includes technical information, such as your IP address, browser type, operating system, language, time zone setting, access times and any referring website addresses. We also use Google Analytics to collect this information about your interaction with our websites. For more about how Google collects and processes data, and your privacy choices with Google, please see Google’s privacy policy and their information at

Dig It uses this information to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. Dig It also collects certain information to provide users with a personalised experience when visiting our websites.
Through the use of a ‘cookie’, Dig It can record information about your visit to our website including the clickstream to, through and from our site (including date and time), the pages visited, page interaction information and methods used to browse away from the page. This information is used anonymously and in aggregate, and is collected and logged for statistical purposes. Through analysis of these records, Dig It is able to provide an improved service when users revisit our websites.

A cookie is a small data file that a website may write to your hard drive when you visit. A cookie file can contain information (such as a user ID) that the website can use to track the pages you have visited and your preferences. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data from your hard disk or read cookie files created by other websites.

Dig It uses cookies to track user traffic patterns and to provide a better service for users when they visit the website. Users can set their browsers to provide notification when a cookie is received, and the opportunity to accept or reject the cookie. Users can also refuse all cookies by turning the function off in their browsers, although this may affect your browsing experience.

1.5 How Dig It stores personal information

Dig It stores personal information at its own premises and with the assistance of its service providers. Dig It maintains strict procedures and standards and takes a range of steps to prevent unauthorised access to, or disclosure of, personal information and protect an individual’s information from misuse or loss. Once an individual’s information is no longer needed by Dig It, reasonable steps are taken to destroy or de-identify it.

1.6 Accessing and updating personal information

In most cases an individual can gain access to or update personal information held by Dig It. To make a request to access or update personal information held by Dig It, contact Dig It in writing. Dig It may need to verify your identity.

1.7 Dig It contact details

Please contact Dig It about privacy-related issues by post or email:
Dig It Civil
Po Box 269
Kennsington NSW 2033

1.8 Updates to this Policy

This Privacy Policy may vary from time to time and changes will be published on this page.